Complaints & dispute resolution

Last updated: 15 May 2026

Contact us first

Email us, call +64 9 622 2889, or write to Tendonsjoint, 1061/716 Great South Road, Penrose, Auckland 1061. Include your name, order reference (if any), and a clear description of the issue.

Our process

We acknowledge complaints within two New Zealand business days and aim to provide a substantive response within ten business days.

Consumer Guarantees Act 1993

If you are a consumer purchasing digital guides, you may have rights under the Consumer Guarantees Act. See our Returns & CGA policy.

Privacy complaints

For privacy concerns, contact us first. You may also complain to the Office of the Privacy Commissioner: privacy.org.nz.

Disputes tribunal

Eligible consumers may use the Disputes Tribunal for claims within its monetary limits. Information: disputestribunal.govt.nz.